Implementation Specialist

The world’s best healthcare, for free. It's not a new idea, it's called the NHS and we're on a mission to make it the most advanced healthcare provider in the world. We automate repetitive processes for healthcare systems. We’re starting with the most famous: the NHS.

🧬 The product is in our DNA

  • The experience of registering at GP practice is a decade behind other industries. It takes 15 minutes to sign up and get something delivered to your front door, so why does it take weeks to get a new patient registered? Not good enough. Our first product is on a path to changing that. We’re building an incredible intake experience for GP practices.
  • We’ve had great early success. We have a nifty web form and an automation to go with it. 90% of all registrations are automated, we’ve now done over 400,000 registrations, patients and practices have a great experience and 1 in 10 registrations are now completed by us.
  • That’s just the first step. We’re going to make this a world class experience. At the point of registration, let’s scan the medical record, figure out the patient’s health needs, and immediately help them. “Looks like it’s been a year since your asthma review, let’s get you booked in.” Isn’t that what our loved ones deserve?
  • Check out what our practices say! https://www.healthtech1.uk/love

💪 The work you’ll do is deeply important

  • You’re detail orientated and process driven, but willing to take action to create that process where it doesn’t exist.
  • You’ve had a proven track record of owning and managing projects with key stakeholder interactions.
  • You are comfortable with designing and reporting on KPIs - we’re not talking a lot of maths here, but numbers and an Excel spreadsheet shouldn’t scare you!
  • You thrive in an environment with a few spinning plates.
  • You are comfortable working on critical problems without a clear definition or solution.
  • You seek to empathise with customers, understand internal and external stakeholders, uphold a high quality bar, provide actionable feedback, and level up those around you.


👋 You’re looking to do your life’s best work

There are some really clear and fundamental focuses for this role. It will be critical to our rollout and success at a national level 🚀. You will:

  • Manage the roll out of automation contracts across Federations and ICBs. This will involve designing innovative and engaging strategies to successfully move tens-hundreds of practices through the onboarding phase, without burdening manual processes.
  • Manage key stakeholder relationships at a Federation and ICB level. You will be the key contact at Healthtech-1 for managing these stakeholder relationships. This includes reporting; Gantt chart on progress and weekly KPIs.
  • Champion Healthtech-1 at a NHS ICB level by designing and implementing a roadmap for approval of Healthtech-1 automation software at each of the 42 ICBs.
  • Ensuring high retention for practices following the end of a large scale contract and leading the strategy on this and any contract extensions.

💙 A bit about us

💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 How We Treat Our Team Our office is inside a GP practice, and it makes us better at what we do. Got a question? Pop down the corridor. Want to learn how your work affects real user? Pop downstairs. This is our unfair advantage. 🌀 We work in growth cycles. Every 6 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 5 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School, Healthtech Challenge and the prestigious Innovate UK, and Y Combinator


😌 Loving the doing

We’re principled. These principles aren’t just words; they underpin our interactions with each other and our customers, guiding our actions every step of the way. Read more here.

🤩 Do our life's best work

💚 We are owners

🎉 Find the fun

☝️ One less task for NHS staff

🧘🏾 Trust in radical truth and radical transparency

🚀 And an opportunity for real upside

💵 Competitive salary & generous equity allocation

🏖️ Take as much holiday as you need, we trust you to manage your objectives

🍽️ Lunch is on the house in the office, ensuring you're fuelled for success!

💻 Access any necessary tech or equipment to optimise your performance.

📚 Benefit from an annual learning budget.

👩‍⚕️ A comprehensive health and wellbeing offering.

🎿 Join us for an annual team holiday to destinations like the French Alps, etc

❤️ Take pride in knowing your work directly impacts the health of people nationwide, including your loved ones.


🌈 Inclusive & Diverse by Design

At Healthtech-1, we care about building a product that’s loved and a culture that is rich in perspectives, experiences, and backgrounds.

Our founders are British Indian and British Chinese, and our team of 15 employees represents nine different cultures. We come together every lunch time for a home cooked meal, rotated among team members that happily volunteer. We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from  race, religion, sex, sexual orientation, class, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity.  We don’t just want people who fit in, we want them to fit together.


Ready to Make an Impact? Apply Now!

If you're ready to make a meaningful impact in the health tech industry and be part of a team shaping the future of healthcare, apply now!